Whether you have questions about deposits, withdrawals, betting rules, or your account — tk00's support team is always ready to help.
Select the category of your issue
BKash, Nagad, Rocket
Login, Settings & Security
Odds, Bet Types & Cashout
Welcome, Free Bet & Offers
Downloads, Updates & Bugs
Chat, Email, Telegram
A Simple Guide to Depositing & Withdrawing via bKash, Nagad & Rocket
Log in to the tk00 app or website and tap the "Deposit" button.
Choose your preferred option from bKash, Nagad, or Rocket.
Enter the deposit amount and send a bKash payment to the nk00 merchant number displayed.
Copy the transaction ID from bKash/Nagad and paste it into the tk00 form.
Your balance is credited immediately after verification — start betting!
Log in to your account and open the "Withdrawal" menu.
Enter the amount you'd like to withdraw and the number you want it sent to.
Enter the OTP code sent to your phone for security verification.
Your request will be processed and the funds will arrive on your mobile within the specified timeframe.
All tk00 payments are secured with SSL encryption. Your financial information is never shared with any third party.
Withdrawal requests made between 11 PM and 7 AM are processed in the morning. For urgent cases, let us know via Live Chat.
Guide to updating your profile, security settings, and personal information
A Simple Guide to Understanding Odds & Bet Types
Odds of 2.50 mean a ৳100 bet returns ৳250 (including your stake). The simplest format to understand.
Add multiple matches and the odds multiply. Win them all for a big payout.
Bet in real time while the match is in progress. Odds change every moment.
Settle your bet before the match ends — lock in a guaranteed profit or cut your losses.
If a match is cancelled, your stake will be refunded. For disputed results, a decision will be made following an investigation.
Guide to Claiming Bonuses & Meeting Wagering Requirements
Common Issues & Quick Fixes
Check your internet connection → Force close the app → Reopen it. If the issue persists, try clearing the cache.
Go to Settings → Security → enable Unknown Sources. Then open the APK file from your file manager.
Go to your phone's Settings → Apps → tk00 → Notifications and make sure they're turned on. Also disable Battery Optimization for the app.
Check if an app update is available. Older versions can sometimes cause payment gateway issues.
Issues can come up on any online betting platform — that's perfectly normal. Whether it's a deposit not going through, a cancelled bet, or a bonus not appearing in your account, getting fast and effective help when it matters is essential. tk00 That's exactly what the Help Center is here for.
Tk00's support team operates entirely in Bengali, so there's no need to worry if you're not comfortable in English — full assistance is available in your language. When you reach out via Live Chat, a support agent typically connects within an average of just 3 minutes.
Payment issues are the most common concern. A frequent scenario is money being deducted from bKash but not credited to the account — this is usually caused by an interrupted internet connection. In that case, retrieve the transaction ID from your bKash app and send it to Live Chat. The issue is typically resolved within 15 minutes.
Please note that for large withdrawals, especially your first time, KYC verification may be required. Simply upload a photo of the front and back of your national ID along with a selfie — that's all it takes. This is a one-time process and won't be needed again.
If the app isn't working properly, the first thing to check is whether an update is available. tk00 releases regular app updates that fix many known bugs. On Samsung, Xiaomi, or Realme devices, battery optimization settings can prevent the app from running correctly in the background — make sure to disable it.
Bonus-related questions are very common. To claim the welcome bonus, your first deposit must be made within 48 hours of registration. Free bets are generally restricted to matches meeting a minimum odds requirement. Full terms are listed on the promotions page, but if anything is unclear, just ask support and they'll walk you through it.
Tk00 Help Center takes responsible gaming seriously. Betting is meant to be entertainment, and tk00 is committed to keeping it that way. You can set your own daily betting limits or maximum deposit amounts directly from your account settings.
Reach tk00 Support however works best for you
Average response time is just 3 minutes — the fastest way to get your issue resolved.
3 min.Support@tk00.ws — Send us an email for detailed issues. Attach screenshots where possible.
2–6 Hours@tk00support — Message us on Telegram for quick questions. Stay updated on the latest offers too.
5–15 min.Browse 50+ guide articles — you may find your answer here before needing to contact support.
InstantHelp Center FAQ